Effective Date: 17 may 2024

1. Overview

At BuyDix, we specialize in selling digital products, including software subscriptions, PDF books, paid courses, and templates. Due to the nature of digital products, all sales are final, and we do not offer refunds or returns. If we resume selling physical products in the future, this policy will be updated accordingly.

2. Digital Products

No Refunds or Returns:

• All digital product sales are final. Once a purchase is completed, we cannot offer a refund, exchange, or return.
• We strongly recommend that you review all product information and requirements before making a purchase to ensure it meets your needs.

3. Physical Products (Future Policy)

If we begin selling physical products again, the following refund and returns policy will apply:

Refunds:

• To be eligible for a refund, you must return the item in its original condition and packaging within 30 days of purchase.
• Proof of purchase is required for all refunds.
• Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

Returns:

• If you receive a defective or damaged item, please contact us within 7 days of receiving your order to arrange for a replacement or return.
• Items must be unused, in the same condition you received them, and in the original packaging.

Non-Returnable Items:

• Certain items, such as perishable goods, custom products, and personal care items, cannot be returned.

Process for Returns and Refunds:

1. Contact our customer service team at [contact@buydix.com] to initiate a return or refund.
2. Provide your order number, receipt, and reason for the return.
3. If your return is approved, you will receive instructions on how to return the item.
4. Once we receive and inspect the returned item, we will process your refund within [X] business days.

4. Contact Us

If you have any questions or need assistance with our Refund and Returns Policy, please contact us:

• Email: contact@buydix.com
• Address: Jungli, Natore Sadar, Rajshahi, Bangladesh

Conclusion

We appreciate your understanding of our policy regarding digital products. Your satisfaction is important to us, and we are committed to providing high-quality digital products. Thank you for shopping with BuyDix.